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business discussion question and need a reference to help me learn. Journal Article with DOI Citation Elements in Order: 1. Author: David Spitz, Starling Hunter 2. Publication date: 2005 3. Article title: Contested codes: The social construction of Napster 4. Journal title: Information Society 5. Volume & issue number: 21(3) 6. Page numbers: 169-180 7. Digital object identifier (DOI): 10.1080/01972240490951890 ………………………. (APA 6) Spitz, D., & Hunter, S. (2005). Contested codes: The social construction of Napster. Information Society, 21(3), 169-180. doi:10.1080/01972240490951890 ……………………. (APA 7) Gelkopf, M., Ryan, P., Cotton, S., & Berger, R. (2008). The impact of “training the trainers” for helping tsunami-survivor children on Sri Lankan disaster volunteer workers. International Journal of Stress Management, 15(2), 117-135.https://doi.org/10.1037/1072-5245.15.2.117 Please write references for each discussion directly under the solution. Example mgt401. The solution (1 Reference (2 Requirements: 100-150 Mgt324 Week 10: Interactive activity  10.1 Learning Outcomes: Examine the importance of ethics in public administration       10.2 Action Required:   Read the following statement: “Ethics provides accountability between the public and the administration”       10.3 Test your Knowledge (Question):   Does ethics provides accountability between the public and the administration”       10.4 Instructions  Answer the above question in the test your knowledge section. Post your answer on the discussion board using the discussion link below (Week10:Interactive learning Discussion) Mgt421 Week 10: Interactive Learning Activity  10.1 Learning Outcomes: Explain how completed reports affect your credibility. Create specific and persuasive proposals. Demonstrate excellent thinking by applying a precision-oriented style to reports. Design your reports to aid in decision-making. Project objectivity in reports. Review reports for effectiveness and fairness 10.2 Action Required: Chapter 13 in BUSINESS COMMUNICATION: Developing Leaders for a Networked World, Peter Cardon, 4th Edition  McGraw-Hill Education Watch the short videos at the following links: 10.3 Test your Knowledge (Question): How creating a business report can impact your credibility?   10.4 Instructions  Answer the question in the test your knowledge section. Post your answer in the discussion board using the discussion link below (Week 10:Interactive learning Discussion) Mgt422 Outcomes: Upon completion of this week’s activities, you will be able to:   Understand why social responsibility is essential to fundamental business strategy. Articulate the types of corporate social responsibility. Evaluate why socially responsible business is good business. 10.2 Action Required: Watch the short video in the following link and answer the questions that follows:  10.3 Test your Knowledge (Question):   With reference to the CSR pyramid, what are the implications of stopping at a particular pyramid level? For example, would it be all right, if a company took its sole responsibility to be the financial responsibility to its shareholders? Financial responsibility and legal responsibility? Do you agree that CSR is best represented by a pyramid? Why or why not? Can you think of a better way to graphically represent a company’s social responsibility?   10.4 Instructions    Answer the question in test your knowledge section. Post your answer for the question in the discussion board using the discussion link below (Week 10: Interactive learning Discussion) Mgt424 Week 10: Interactive Learning Activity 10.1 Learning Outcomes: Recognize the importance of quality management theory, principles, and practices applied in businesses on national and international levels. State the importance of standardization and quality standards.   10.2 Action Required: (Read)   Case - Mercantile Stores   During the 1980s, Mercantile Stores was a major retail organization located throughout the Southeast, Midwest, and Gulf Coast regions and included seven divisions: Gayfers, Maison, Blanche, Castner Knott, McAlpin’s, Jones, Joslins, and J. B. White. Mercantile's mission statement was "Mercantile Stores is dedicated to creating excitement in merchandising by providing the highest level of service to our customers and a broad assortment of fashionable products that offer superior quality and value." In 1983 Mercantile initiated a program for processing incoming merchandise at regional distribution centers. This was seen as more efficient than receiving merchandise in the individual stores. In 1986 the company remodeled and expanded existing stores to accommodate a greater selection of fashion merchandise. Designer apparel offerings were increased in 1987.   In 1989 a major technological initiative called Quick Response was instituted. It integrated all facets of operations, from inventory planning to purchasing and inventory control, to provide customers with better service. Some of the technologies introduced were price look-up and point-of-sale laser scanning systems, electronic purchase ordering and replenishment, and electronic invoicing and funds transfer. Stronger partnerships were developed with suppliers to help ensure that suppliers have sufficient merchandise for stocking the stores. The company was in constant contact with its suppliers for mutual benefit. For example, Hanes hosiery used selling information furnished electronically and shipped 97 percent of Quick Response orders. Sales increased 17 percent, and the inventory level decreased by 15 percent.   The Quick Response program eliminated bottlenecks within the merchandise processing functions. Previously, shipments had required a high amount of labor-intensive efforts: opening cartons, physical counts, sorting, and manual ticketing. Advance shipping notice capability provided the means of knowing exactly what was coming and when. Shipments arrived pre-ticketed by suppliers with external shipping container marking. Entire containers were scanned for contents and matched to purchase orders.   Mercantile Stores also established a University Business School for training its management associates to implement quality practices within the company The school's motto, Investing in Excellence Through Education, reflected the company's commitment to the development of its people. Sales associates, department managers, and store managers were empowered and challenged to embrace ownership and responsibility in their jobs. For example, they planned and monitored their own forecasts from start to finish. Complete customer satisfaction was seen as the responsibility of all associates. Decisions were made as close to the customer as possible, and promotions were made from within the company.   10.3 Test your Knowledge (Question): 1. How does Mercantile view quality? Explain the roles of people and information technology in achieving quality in the Mercantile organization.   2. Compare the importance of "internal quality" (what the company sees) and "external quality" (what the customer sees). Do they conflict? What is needed to ensure that they are consistent?   10.4 Instructions  Read Case study and answer the questions. Post your answer in the discussion board using the discussion link below              (Week 10: Interactive Learning Discussion)